Frequently Asked Questions (FAQ)

Here you will find answers to the most common questions about our handcrafted jewelry: materials, care, uniqueness, shipping and customization. If you need more information, we are at your disposal!

  • How long will it take for my item to arrive?

    ITALY:

    2–6 business days

    EUROPE:

    2–9 business days

    Take a look at our shipping policy 

  • Can I request a replacement for an item?

    Yes, you can request a replacement only if the item is defective or damaged during shipping.

    Check out our Returns Policy 

  • How can I contact you?

    Fill out the form and you’ll receive the answers you’re looking for as soon as possible.

    Contact us! 

  • Why is my piece of jewelry not identical to the one in the photo?

    Each piece of jewelry is unique—just like you!

    Our jewels are handcrafted using traditional artisanal techniques that make every item one of a kind.

    Small variations in shape, color, or finish are not flaws, but a hallmark of authenticity and handmade craftsmanship.

    Moreover, the natural stones used in our creations have unique shades and patterns, making every jewel a truly exclusive piece that no one else in the world will ever own.

  • Why does the stone in my jewelry look like it has a different color?

    What’s the light like today? Is it raining or sunny?

    To make your experience unique, we photograph all our jewelry under the same conditions using professional equipment, to offer you the best possible visual quality.

    In addition, our pieces feature natural gemstones, which—by their very nature—have unique shades, veins, and inclusions.

    This means the color or transparency of your stone may differ slightly from the one shown in the photo, but that’s exactly what makes every piece of jewelry truly unique and one of a kind.