Refund policy
Returns – Change of Mind
Our return policy is valid for 14 days. If more than 14 days have passed since your purchase, we cannot offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it, with the original packaging intact.
To complete your return, we require a receipt or proof of purchase.
Any item that is not in its original condition, is damaged, or returned more than 14 days after delivery will not be eligible for a refund.
Only full-priced items may be refunded; unfortunately, items purchased on sale or promotion cannot be refunded.
Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or denied.
If approved, we will arrange the refund according to the method agreed upon.
Exchanges
We only replace items if they are defective or damaged during shipping.
If you need to exchange an item for the same one, please contact us by email at:
📧 the.jaipur.journey@gmail.com
Once confirmed, you may send your item to:
Jaipur s.a.s. di Snow Christopher H. & C.
Piazza delle Erbe, 4
39100 Bolzano BZ – Italy
Return shipping costs are the responsibility of the buyer. Original shipping fees are non-refundable.
In the event of loss or failed delivery of the returned item by the courier, we will not proceed with the refund.